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All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.ustoolandfastener.com. The collective work includes works that are licensed to www.ustoolandfastener.com. Copyright 2014, www.ustoolandfastener.com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.ustoolandfastener.com or purchasing www.ustoolandfastener.com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with www.ustoolandfastener.com or to purchase www.ustoolandfastener.com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by www.ustoolandfastener.com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of www.ustoolandfastener.com used in the site are trademarks or registered trademarks of www.ustoolandfastener.com
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.ustoolandfastener.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.ustoolandfastener.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. www.ustoolandfastener.com does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
www.ustoolandfastener.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.ustoolandfastener.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a www.ustoolandfastener.com product is mistakenly listed at an incorrect price or quantity, www.ustoolandfastener.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price or quantity. www.shopfestool.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.ustoolandfastener.com shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.ustoolandfastener.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
www.ustoolandfastener.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.ustoolandfastener.com.
Your use of this site shall be governed in all respects by the laws of the state of Massachusetts, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.ustoolandfastener.com products) shall be in the state or federal courts located in Worcester County, Massachusetts. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.ustoolandfastener.com products) must be commenced within one (1) year after the claim or cause of action arises. www.ustoolandfastener.com's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.ustoolandfastener.com may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.ustoolandfastener.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
www.ustoolandfastener.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.ustoolandfastener.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.ustoolandfastener.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.festoolproducts.com in its sole discretion.
You agree to indemnify, defend, and hold harmless www.shopfestool.com, US Tool & Fastener, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, www.ustoolandfastener.com may link to sites operated by third parties. However, even if the third party is affiliated with www.ustoolandfastener.com, www.ustoolandfastener.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.ustoolandfastener.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.ustoolandfastener.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Shipping, Returns and Sales Tax Policies
US Tool and Fastener, a division of Angel-Guard Products, Inc., Policies
At US Tool and Fastener, a division of Angel-Guard Products, Inc., we use our best efforts to fulfill all orders as quickly as possible. However, we cannot guarantee the availability of any particular product displayed on this site. Large orders happen and sometimes our inventory gets wiped out, but we’ll always do our best to get more in stock as soon as we can so the long as the product is available to us.
Our goal is to maintain an error-free website, though we do not guarantee that any content is accurate or complete, including pricing and product specifications. This includes, but is not limited to, pricing incorrectly displayed, inaccurate shipping discounts, or other inaccuracies. We reserve the right at any time to reject, correct, or cancel any order for any reason whatsoever at our discretion.
The prices listed on our sites are displayed in U.S. Dollars, and are valid and effective only within the United States of America.
From time to time, we may offer special discounts that are only available in store at our Worcester, MA location. Store-only discounts may not be available for online customers due to distribution agreements with our vendors.
Please contact us at 877-777-4717 or email@example.com if you are purchasing for a Tax Exempt organization. Tax exempt groups include non-profits, government agencies, and schools. You must be able to present a valid tax exempt certificate at time of purchase.
We are, however, not able to sell to other dealers or retailers who are tax exempt under a reseller certificate. Agreements with our vendors prohibit us from doing so.
MANUFATURER WARRANTIES & GUARANTEES
We are very selective in the brands that we choose to carry at US Tool and Fastener. One of the key criteria that goes into our decision are the warranties and guarantees available from the manufacturers. Please be sure to read up on the individual manufacturers’ warranties when making your purchase. We’ll do our best to make you aware as well. Below are links to several of our vendors’ warranties:
- GRK FASTENERS
- SENECA WOODWORKING
- TSO PRODUCTS
- VETO PRO PAC
If your order does not meet with your satisfaction, please give us a call at 877-777-4717 or email us at RMA@ustoolandfastener.com. All returns must be approved by US Tool and Fastener with an issued RMA number.
Return requests can also be placed online if you have an account: simply login; go to the “My Accounts” menu; select the “Complete Orders” link to view your specific order; then click the Return Item(s) button. We will notify you via email of your refund once we have received and processed your returning items. Any orders placed as a “GUEST” account will require you to contact a customer service agent directly.
If you have received an order where one or more of your items were damaged in transit, please contact us immediately at 877-777-4717. In order to process a shipping claim, we will need photos of the damaged product and packaging as it was received. Additional information may be required by the carrier. We will process a replacement order as quickly as possible once the claim has been made with the carrier, and the damaged goods are on their way back to us.
If you discover that an item is defective within 30 days of delivery, please contact us as soon as possible. Defective return policy may vary depending on the brand manufacturer, so please call us quickly once a defect has been discovered. We’ll help determine the best way to get you back up and running as soon as possible.
You may return any purchase within 30 days of the date the order was placed so long as products are unopened or unused. All returns must be approved by US Tool and Fastener prior to shipping and an RMA number issued. You are responsible for return shipping costs, unless the return is determined to be the result of an error on the part of US Tool and Fastener (incorrect item) or the vendor (defective item).
All items must be returned in their original unopened packaging and refunds will be dependent upon the product being in saleable condition. Products returned having been opened or used will be subject to a restocking fee. No refund will be granted for items returned in non-salable condition. Applicable refunds will be paid in the same manner as original payment. Please see the below list for items that are not eligible for return.
Items not eligible for return:
- Laser Levels
- Used Consumables or Accessories (including, but not limited to sandpaper, drill bits, blades, pads, etc.)
- Cast Iron Equipment (including, but not limited to table saws, router tables)
- Guide rails longer than 95”
- Kreg ACS Project Table (Item ACS1000)
- Kreg Machinery
- Jet and Powermatic Machines
Items purchased with a gift card can only be returned for a credit to the original gift card. Items purchased with store credit can only be returned for store credit. Order placed using Workbench Nation Rewards points will be refunded at the value of the purchase less the value of the rewards points. The rewards points earned from the associated order will also be removed from your account.
All returns are subject to the approval of US Tool and Fastener. If the return is approved, an RMA will be issued to you via email.
Continental 48 States
Free Shipping via UPS Ground is offered on all orders over $99 in product value. Any order less than $99 will have a flat rate shipping charge of $10 applied at checkout. Tracking numbers will be sent via email once shipments have left our facility. All in stock orders will ship from our Massachusetts warehouse. Orders placed by 1pm (EST) should ship same day. Shipping occurs on UPS Ground service business days, M-F, so any order placed after 1pm Friday or over the weekend will ship the following Monday.
All orders with a value greater that $500.00 automatically ship signature required. We do this to protect both you, our customer, and us. Once an order ships signature required, you will not be able to change the delivery address. If you need a change of address, please call us at 877-777-4717. We can also ship to your local UPS or FedEx store and have them hold for pick-up, if requested. Additional charges may apply for redirecting a package.
Note on increased UPS delivery times due to Coronavirus here
Back orders / Ships from Manufacturer
In the event an item on your order is not available to ship within the availability window listed on the product page, we shall either ship direct from factory or reserve to await arrival of backordered items. Additionally, some items are not stocked at our warehouse. These items are marked as “Ships direct from manufacturer.” Please, be aware that factory direct shipments can take up to 3-5 days to process and ship, and additional transit time will be required. You will still receive tracking numbers via email for factory direct orders once we have confirmation of shipment from the vendor. A customer service agent will contact you in the event of a back order, but should you have any questions please reach out to us at 1-877-777-4717.
All orders placed for AK/HI will be subject to shipping charges. Shipping costs will be calculated prior to checkout and you will be able to select from all available UPS service level options.
Need it sooner? You can elect Expedited Shipping and take advantage of our discounted shipping rates for UPS Next Day, 2nd Day, or 3-Day Select Services. CLICK HERE to calculate time and cost for these shipping methods.
If you would prefer shipment via Fedex Services please contact a customer service agent at 1-877-777-4717 or firstname.lastname@example.org.
PO Boxes, Military Bases, APO
Please note that UPS is not able to deliver to Post Office Boxes; Military Bases; or APO addresses. ** However, we will still service these addresses utilizing USPS (United States Postal Service). Our shipping software will validate your shipping address and will automatically assign the carrier accordingly. If you have any questions regarding this process please contact a customer service agent at 1-877-777-4717 or email@example.com. Please note that conditions listed above regarding PO Box; Military Bases, APO addresses and oversized shipments still apply and may involve different shipping requirements for this region. In this event, a customer service agent will contact you prior to shipping.
Oversized shipments that exceed UPS shipping restrictions will ship on a pallet via an LTL (less than truckload) carrier and may involve special delivery requirements. Should your order fall into this category, a customer service agent will contact you with additional information prior to shipping. Orders shipped using a freight/LTL service are unable to be cancelled or modified once the order has been confirmed. Once in transit, we are unable to make changes to the shipping address. US Tool is not responsible for any fees associated with changes after the order has been confirmed; any additional fees resulting from a change after order confirmation will be the responsibility of the customer.
Thoroughly inspect all freight deliveries upon arrival! If you notice any damage to the packaging, please take photos while the driver is still there. Be sure to note any damage on the Bill of Lading with the driver. MAKE SURE TO KEEP A COPY! Contact us immediately. Freight claims need to be made within 24 hours of delivery, and we are unable to guarantee any claim made outside of that 24-hour window.
Our store and Demo Zone are located at 120 Goddard Memorial Drive in WORCESTER, MA (right near the airport,) and in store pickup is available for any nearby surrounding towns. This option will appear during the check-out process based on your address zip code. If the option is not available but you would still like to utilize the in-store pickup service please contact a customer service agent at 1-877-777-4717 or make notes in the comment section during checkout.
Currently we do not offer shipping services to any other locations than those already specified. In accordance with our dealer agreements, we are not authorized to ship outside of the United States. This includes orders to freight forwarder services where the final destination is outside of the United States.
These terms, conditions and policies are subject to change from time to time without notice by updating or revising this policy page. The current listed policies supersede any previous listed policies on this site. Angel-Guard Products, Inc., and its divisions, may update these policies internally prior to updating this policy page. If you have any questions regarding these policies, or want to confirm that they are the most up-to-date format, please call us at 877-777-4717.