Shipping & Returns
US Tool and Fastener, a division of Angel-Guard Products, Inc., Policies
We don’t like legal policies any more than you do. We just want to buy our tools and get to work, same as you. As we put together our policies, we did our best to avoid too much “lawyer legalese,” and just put them in plain English. If you have any questions on these policies, please give us a call. Although we’d much rather talk about tools, we’re happy to talk about policy too. 877-777-4717.
At US Tool and Fastener, a division of Angel-Guard Products, Inc., we use our best efforts to fulfill all orders as quickly as possible. However, we cannot guarantee the availability of any particular product displayed on this site. Large orders happen and sometimes our inventory gets wiped out, but we’ll always do our best to get more in stock as soon as we can so the long as the product is available to us.
Our goal is to maintain an error-free website, though we do not guarantee that any content is accurate or complete, including pricing and product specifications. This includes, but is not limited to, pricing incorrectly displayed, inaccurate shipping discounts, or other inaccuracies. We reserve the right at any time to reject, correct, or cancel any order for any reason whatsoever at our discretion.
The prices listed on our sites are displayed in U.S. Dollars, and are valid and effective only within the United States of America.
From time to time, we may offer special discounts that are only available in store at our Worcester, MA location. Store-only discounts may not be available for online customers due to distribution agreements with our vendors.
Please contact us at 877-777-4717 or email@example.com if you are purchasing for a Tax Exempt organization. Tax exempt groups include non-profits, government agencies, and schools. You must be able to present a valid tax exempt certificate at time of purchase.
We are, however, not able to sell to other dealers or retailers who are tax exempt under a reseller certificate. Agreements with our vendors prohibit us from doing so.
MANUFATURER WARRANTIES & GUARANTEES
We are very selective in the brands that we choose to carry at US Tool and Fastener. One of the key criteria that goes into our decision are the warranties and guarantees available from the manufacturers. Please be sure to read up on the individual manufacturers’ warranties when making your purchase. We’ll do our best to make you aware as well. Below are links to several of our vendors’ warranties:
- GRK FASTENERS
- SENECA WOODWORKING
- TSO PRODUCTS
- VETO PRO PAC
If your order does not meet with your satisfaction, please give us a call at 877-777-4717 or email us at RMA@ustoolandfastener.com. All returns must be approved by US Tool and Fastener with an issued RMA number.
Return requests can also be placed online if you have an account: simply login; go to the “My Accounts” menu; select the “Complete Orders” link to view your specific order; then click the Return Item(s) button. We will notify you via email of your refund once we have received and processed your returning items. Any orders placed as a “GUEST” account will require you to contact a customer service agent directly.
If you have received an order where one or more of your items were damaged in transit, please contact us immediately at 877-777-4717. In order to process a shipping claim, we will need photos of the damaged product and packaging as it was received. Additional information may be required by the carrier. We will process a replacement order as quickly as possible once the claim has been made with the carrier, and the damaged goods are on their way back to us.
If you discover that an item is defective within 30 days of delivery, please contact us as soon as possible. Defective return policy may vary depending on the brand manufacturer, so please call us quickly once a defect has been discovered. We’ll help determine the best way to get you back up and running as soon as possible.
You may return any purchase within 30 days of the date the order was placed so long as products are unopened or unused. All returns must be approved by US Tool and Fastener prior to shipping and an RMA number issued. You are responsible for return shipping costs, unless the return is determined to be the result of an error on the part of US Tool and Fastener (incorrect item) or the vendor (defective item).
All items must be returned in their original unopened packaging and refunds will be dependent upon the product being in saleable condition. Products returned having been opened or used will be subject to a restocking fee. No refund will be granted for items returned in non-salable condition. Applicable refunds will be paid in the same manner as original payment. Please see the below list for items that are not eligible for return.
Items not eligible for return:
- Laser Levels
- Used Consumables or Accessories (including, but not limited to sandpaper, drill bits, blades, pads, etc.)
- Cast Iron Equipment (including, but not limited to table saws, router tables)
- Guide rails longer than 95”
- Kreg ACS Project Table (Item ACS1000)
Items purchased with a gift card can only be returned for a credit to the original gift card. Items purchased with store credit can only be returned for store credit. Order placed using Workbench Nation Rewards points will be refunded at the value of the purchase less the value of the rewards points. The rewards points earned from the associated order will also be removed from your account.
All returns are subject to the approval of US Tool and Fastener. If the return is approved, an RMA will be issued to you via email.
Continental 48 States
Free Shipping via UPS Ground is offered on all orders over $99 in product value. Any order less than $99 will have a flat rate shipping charge of $10 applied at checkout. Tracking numbers will be sent via email once shipments have left our facility. All in stock orders will ship from our Massachusetts warehouse. Orders placed by 1pm (EST) should ship same day. Shipping occurs on UPS Ground service business days, M-F, so any order placed after 1pm Friday or over the weekend will ship the following Monday.
All orders with a value greater that $500.00 automatically ship signature required. We do this to protect both you, our customer, and us. Once an order ships signature required, you will not be able to change the delivery address. If you need a change of address, please call us at 877-777-4717. We can also ship to your local UPS or FedEx store and have them hold for pick-up, if requested. Additional charges may apply for redirecting a package.
Back orders / Ships from Manufacturer
In the event an item on your order is not available to ship within the availability window listed on the product page, we shall either ship direct from factory or reserve to await arrival of backordered items. Additionally, some items are not stocked at our warehouse. These items are marked as “Ships direct from manufacturer.” Please, be aware that factory direct shipments can take up to 3-5 days to process and ship, and additional transit time will be required. You will still receive tracking numbers via email for factory direct orders once we have confirmation of shipment from the vendor. A customer service agent will contact you in the event of a back order, but should you have any questions please reach out to us at 1-877-777-4717.
All orders placed for AK/HI will be subject to shipping charges. Shipping costs will be calculated prior to checkout and you will be able to select from all available UPS service level options.
Need it sooner? You can elect Expedited Shipping and take advantage of our discounted shipping rates for UPS Next Day, 2nd Day, or 3-Day Select Services. CLICK HERE to calculate time and cost for these shipping methods.
If you would prefer shipment via Fedex Services please contact a customer service agent at 1-877-777-4717 or firstname.lastname@example.org.
PO Boxes, Military Bases, APO
Please note that UPS is not able to deliver to Post Office Boxes; Military Bases; or APO addresses. ** However, we will still service these addresses utilizing USPS (United States Postal Service). Our shipping software will validate your shipping address and will automatically assign the carrier accordingly. If you have any questions regarding this process please contact a customer service agent at 1-877-777-4717 or email@example.com. Please note that conditions listed above regarding PO Box; Military Bases, APO addresses and oversized shipments still apply and may involve different shipping requirements for this region. In this event, a customer service agent will contact you prior to shipping.
Oversized shipments that exceed UPS shipping restrictions will ship on a pallet via an LTL (less than truckload) carrier and may involve special delivery requirements. Should your order fall into this category, a customer service agent will contact you with additional information prior to shipping. Orders shipped using a freight/LTL service are unable to be cancelled or modified once the order has been confirmed. Once in transit, we are unable to make changes to the shipping address. US Tool is not responsible for any fees associated with changes after the order has been confirmed; any additional fees resulting from a change after order confirmation will be the responsibility of the customer.
Thoroughly inspect all freight deliveries upon arrival! If you notice any damage to the packaging, please take photos while the driver is still there. Be sure to note any damage on the Bill of Lading with the driver. MAKE SURE TO KEEP A COPY! Contact us immediately. Freight claims need to be made within 24 hours of delivery, and we are unable to guarantee any claim made outside of that 24-hour window.
Our store and Demo Zone are located at 120 Goddard Memorial Drive in WORCESTER, MA (right near the airport,) and in store pickup is available for any nearby surrounding towns. This option will appear during the check-out process based on your address zip code. If the option is not available but you would still like to utilize the in-store pickup service please contact a customer service agent at 1-877-777-4717 or make notes in the comment section during checkout.
Currently we do not offer shipping services to any other locations than those already specified. In accordance with our dealer agreements, we are not authorized to ship outside of the United States. This includes orders to freight forwarder services where the final destination is outside of the United States.
These terms, conditions and policies are subject to change from time to time without notice by updating or revising this policy page. The current listed policies supersede any previous listed policies on this site. Angel-Guard Products, Inc., and its divisions, may update these policies internally prior to updating this policy page. If you have any questions regarding these policies, or want to confirm that they are the most up-to-date format, please call us at 877-777-4717.